In the event you are not completely satisfied with your online purchase please notify us first within 14 days of receiving your order, by email at info@charlieallen.co.uk
We will exchange, or alternatively refund or issue a credit note for the purchase price excluding the original shipping cost.
If you exchange the same item for a different size it will be shipped free of charge. If you would like to exchange the item for an alternative style, you will need to return it and purchase the new item separately.
Items must be returned to us in their original condition (unworn and unused with swing tags and packaging attached) within 14 days of delivery, with the ‘returns note’ in the delivery specifying the reason for return.
Online purchases can only be refunded to the original credit/debit card used. We cannot refund online orders in store.
Please send returns to:
Charlie Allen
1 Coopers Yard
181 Upper Street
Islington
London
N1 1RX
Please retain your shipping receipt when returning items and ensure the postage box is marked clearly with ‘Returned Goods’.
REFUNDS
Sales can only be refunded to the original card used to purchase online. We cannot give refunds for items bought online in store.
Please allow 5 working days from us receiving the return to process the refund or exchange. It can take a further 10 working days for the funds to be returned to your account (depending on the bank or card issuer.
POSTAGE
The cost of original and return postage is non-refundable unless the item is faulty or sent by mistake.
Parcels that are returned to us remain responsibility of the customer; a refund/exchange cannot be given the items are received and processed. We strongly recommend sending returns through a reliable service such as recorded or signed for post and to keep your proof of postage until we notify you that the order has been received and processed!
INTERNATIONAL RETURNS
If you are returning anything to us from outside the EU/EEA please mark the box ‘Returned Goods’.
If your return is held at UK customs and a charge is levied, we cannot be responsible for any charges and the package will be returned to you.
FAULTY GOODS
If you think your item is faulty or incorrect, please specify this when you get in touch with us. We will be happy to assist in your return.
IMPORTANT RETURNS INFORMATION.
We take all precautions to ensure that products are quality controlled before dispatch. If you feel, there’s a fault or problem with the item you would like to discuss or alert us to please get in contact by emailing info@charlieallen.co.uk
None of the above terms affect your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations 2000 when goods are faulty or incorrectly supplied.
